KMBL is ready and willing to serve its customers; still, in case of any distress/issue/query/request or feedback, you may contact the bank's Complaint Management Unit (CMU) through below-mentioned touchpoints:
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24/7 Phone Banking: 051-111-047-047 |
Complaint Cell Fax Number: 051-23310554 & 051-2310518 |
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Complaint Cell Postal Address: (Khushhali Microfinance Bank Ltd Complaint Cell, Plot no. 87-88, Civic Centre, Executive Block, Gulburg Greens, Islamabad |
Social Media: |
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Complaint Cell Email Address: complaints@kb.com.pk |
Complaint via Website: |
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RTGS Transactions Related Complaints: Customer Facilitation Center (CFC): Danish Ahmed | Manager Treasury Operations: 021-34150976 | 0333-3318991 Syed Imran Haider | Treasury Ops Settlement: 021-34150672 | 0333-2258679 |
ADC Dispute Handling Related Complaints: Tauqeer Ahmed: Email:Tauqeer.Ahmed@kb.com.pk UAN: (051) 111-092-092 Ext. 4762 |
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Matters Related to Politically Exposed Persons (PEPs): Misbah Huma | Manager Service Quality and Complaints Handling: (051) 111-092-092 Ext: 4659 | 051-2310525 Fax Number: 051-2310554 , 051-2310518 Email: complaints@kb.com.pk, misbah.huma@kb.com.pk |
Complaints and queries related to eCIB: Baz Muhammad Khan Supervisor Refund Operations: (051) 111-092-092 Ext: 4622 | 0335-5966611 Email: baz.khan@kb.com.pk |
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Branch Contact Person: Branch & Operation Manager |
Complaint Cell's toll-free number: 0800-88 887 (Lines are open during Business Hours: Monday - Thursday 09:00 AM to 05:30 PM & Friday 09:00 AM till 06:00 PM) |
Please provide the following in your communication:
- Name (mandatory)
- CNIC/Account Number (mandatory)
- Mailing Address (Postal or email) (optional)
- Telephone Number (mandatory)
- Branch Name (optional)
- Issue Details (mandatory)
- Supporting Documents (if any)