KMBL is ready and willing to serve its customers; still, in case of any distress/issue/query/request or feedback, you may contact the bank's Complaint Management Unit (CMU) through below-mentioned touchpoints:
24/7 Phone Banking: 051-111-047-047 |
Complaint Cell Fax Number: 051-2310554 & 051-2310518 |
Complaint Cell Toll-Free: 0800-88887 Lines open during Business hours: Monday - Friday |
Branch Contact Person: Branch & Operation Manager |
Complaint Cell Postal Address: (Khushhali Microfinance Bank Ltd Complaint Cell, Plot no. 55C, 7th Floor Ufone Tower Jinnah Avenue, Blue Area Islamabad. |
Social Media: |
Complaint Cell Email Address: complaints@kb.com.pk |
Complaint via Website: |
RTGS Transactions Related Complaints: Customer Facilitation Center (CFC): Danish Ahmed | Officer Treasury Operations: 021-34150976 | 0333-3318991 Syed Imran Haider | Manager Treasury Operations: 021-34150672 | 0333-2258679 |
ADC Dispute Handling Related Complaints: Tauqueer Ahmed: ahmed@kb.com.pk | (051) 111-092-092 Ext. 4679 | 0335-5660046 Yousaf Baig: Yousaf.Baig@kb.com.pk | (051) 111-092-092 Ext: 4681 | 0321-5052195 |
Matters Related to Politically Exposed Persons (PEPs): Misbah Huma | AM-Service Quality & Complaint Cell (051) 111-092-092 Ext: 4659 | 051-2334659 Fax Number: 051-2310554 , 051-2310518 Email: complaints@kb.com.pk, misbah.huma@kb.com.pk |
eCIB Related Complaints and Queries: Baz Muhammad Khan | Supervisor Refund Operations: (051) 111-092-092 Ext: 4622 | 0335-5966611 Email: baz.khan@kb.com.pk |
Please provide the following in your communication:
- Name (mandatory)
- CNIC/Account Number (mandatory)
- Mailing Address (Postal or email) (optional)
- Telephone Number (mandatory)
- Branch Name (optional)
- Issue Details (mandatory)
- Supporting Documents (if any)
If you are not satisfied with the provided solution to your complaint, you can reach out to the State Bank of Pakistan (SBP) on below mentioned contact details:
Postal Address: The Director Consumer Protection Department - SBP 5th Floor, SBP Main Building, I. I. Chundrigar Road Karachi |
Fax Number: 021-99221160 & 99221154 UAN Number: 021-111-727-273 |
SBP Service Desk Portal: https://bank.sbp.org.pk/ |
Email Address: cpd.helpdesk@sbp.org.pk
|
For Utility Bill Payment Related Complaints you may please reach out to State Bank of Pakistan on below mentioned contact details:
Postal Address: Regulations Department, State Bank of Pakistan, Karachi |
Fax Number: 021-99212506
|
Phone Number: 021-32453555
|
Email Address: utility.bills@sbp.org.pk
|
For matters related to Politically Exposed Persons (PEPs):
Name: Aftab Iqbal Siddiqi | Joint Director | Banking Conduct and Consumer Protection Department |
Postal Address: 5th Floor, State Bank of Pakistan Main Building, I.I Chundrigar Road, Karachi |
Phone: 021-3245-5548, 021-99221935 Fax: 021-99221154 |
Email Address: aftab.iqbal@sbp.org.pk |