Skip to main content
Home
EnglishUrdu
EnglishUrdu

Main navigation

  • About us
    • President's Message
    • Mission and vision
    • Board of Directors
    • Management
    • Corporate Governance
    • Shareholders
    • Awards & Achievements
  • Products
    • Loans
    • Saving
    • Insurance
    • Remittance and other Products
    • Khushhali Internet & Mobile Banking
  • Public Information
  • Careers
  • Complaints Cell
    • Complaint Channels
    • Complaint Process
  • Contact Us
  • COVID-19

Hero Sidebar Menu

  • About Us
    • President’s Message
    • Mission & Vision
    • Board of Directors
    • Management
    • Corporate Governance
    • Shareholders
    • Awards & Achievements
  • Products
    • Khushhali Niswan
    • Loans
    • Savings
    • Insurance
    • Remittances and Other Products
    • Khushhali Internet & Mobile Banking
  • Careers
  • Public Information
  • Complaints Cell
    • Complaint channels
    • Complaint process
    • Complaints E-Form
    • Whistle Blow
    • Channel for IR complaints
  • Contact Us
  • Covid 19
Internet Banking
Branch Locator
Digital Account Opening
Internet Banking
Branch Locator
Digital Account Opening
KMBL Complaints Channels SBP Complaints Channels

 

KMBL is ready and willing to serve its customers; still, in case of any distress/issue/query/request or feedback, you may contact the bank's Complaint Management Unit (CMU) through below-mentioned touchpoints:

24/7 Phone Banking: 051-111-047-047

Complaint Cell Fax Number: 051-23310554 & 051-2310518

Complaint Cell Postal Address:

(Khushhali Microfinance Bank Ltd Complaint Cell, Plot no. 87-88, Civic Centre, Executive Block, Gulburg Greens, Islamabad

Social Media:

Facebook & Twitter

Complaint Cell Email Address:

complaints@kb.com.pk

Complaint via Website:

Complaints E-Form

RTGS Transactions Related Complaints:

Customer Facilitation Center (CFC):

Danish Ahmed | Manager Treasury Operations: 021-34150976 | 0333-3318991

Syed Imran Haider | Treasury Ops Settlement: 021-34150672 | 0333-2258679

ADC Dispute Handling Related Complaints:

Qasim Iqbal:

Email:Qasim.Iqbal@kb.com.pk 

UAN: (051) 111-092-092 Ext. 4681                                                            

Matters Related to Politically Exposed Persons (PEPs):

Misbah Huma | Manager Service Quality and Complaints Handling:

(051) 111-092-092 Ext: 4659 | 051-2310525

Fax Number: 051-2310554 , 051-2310518

Email: complaints@kb.com.pk, misbah.huma@kb.com.pk

Complaints and queries related to eCIB: Baz Muhammad Khan Supervisor Refund

Operations: (051) 111-092-092 Ext: 4622 | 0335-5966611 Email:

baz.khan@kb.com.pk

Branch Contact Person:

Branch & Operation Manager

Complaint Cell's toll-free number:

0800-88 887

(Lines are open during Business Hours: Monday - Thursday

09:00 AM to 05:30 PM & Friday 09:00 AM till 06:00 PM) 

 

 

Please provide the following in your communication:

  • Name (mandatory)
  • CNIC/Account Number (mandatory)
  • Mailing Address (Postal or email) (optional)
  • Telephone Number (mandatory)
  • Branch Name (optional) 
  • Issue Details (mandatory)
  • Supporting Documents (if any)

 

If you are not satisfied with the provided solution to your complaint, you can reach out to the State Bank of Pakistan (SBP) on below mentioned contact details:

 

Postal Address:

The Director Consumer Protection Department -

SBP 5th Floor, SBP Main Building, I. I. Chundrigar Road Karachi

  Fax Number: 021-99221160 & 99221154

  UAN Number: 021-111-727-273  

SBP SUNWAI Portal: https://sunwai.sbp.org.pk

 

 

For Utility Bill Payment Related Complaints you may please reach out to State Bank of Pakistan on below mentioned contact details: 

 

Postal Address: 
Policy Officer (Utility Bills), Banking Policy &

Regulations Department, State Bank of

Pakistan, Karachi 

  Fax Number: 021-99212506 

 

Phone Number: 021-32453555

 

  Email Address: utility.bills@sbp.org.pk

 

 

For matters related to Politically Exposed Persons (PEPs):

 

Name: Aftab Iqbal Siddiqi | Joint Director | Banking Conduct and Consumer Protection Department

Postal Address: 5th Floor, State Bank of Pakistan Main Building, I.I Chundrigar Road, Karachi

Phone: 021-3245-5548, 021-99221935

Fax: 021-99221154

Email Address: aftab.iqbal@sbp.org.pk

 

 

Who we are

Founded in the year 2000, Khushhali Microfinance Bank Limited (formerly known as  Khushhalibank Limited)  was a part of the Government of the Islamic Republic of Pakistan.

secp secp Jamma punji

Learn More

  • About Us
  • Corporate Governance
  • Management
  • Mission & Vision
  • Our Network

Investor

  • Annual Reports
  • CSR
  • Channel IR Complaint
  • Financial Statements
  • Shareholders

News & Insight

  • Awards & Achievements
  • Events
  • Initiative & Sponsorship
  • Media Center
  • Newsletter
  • Success Stories

Services

  • IBAN Generator
  • Customer Feedback Form
  • Insurance
  • Loan
  • Remittance
  • Savings
  • Schedule of charges
  • Unclaimed Deposits

Head Office

Plot no. 87-88, Civic Centre, Executive Block, Gulberg Greens, Islamabad
Helpline : 051 111 047 047
Head Office: 051 111 092 092
info@kb.com.pk
+92 (51) 2310554

Copyrights © 2021 Khushhali Microfinance Bank Limited. All rights reserved.

Copyright Menu

  • Privacy Policy
  • Disclaimer
  • Terms of use
  • Sitemap
Facebook
Twitter
Linkedin
Youtube