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Complaint Channels

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Khushhali Karobar
Internet Banking
Branch Locator
Digital Account Opening
Khushhali Karobar
KMBL Complaints Channels SBP Complaints Channels

 

KMBL is ready and willing to serve its customers; still, in case of any distress/issue/query/request or feedback, you may contact the bank's Complaint Management Unit (CMU) through below-mentioned touchpoints:

24/7 Phone Banking: 051-111-047-047

Complaint Cell Fax Number: 051-2310554 & 051-2310518

Complaint Cell Toll-Free: 0800-88887

Lines open during Business hours: Monday - Friday

Branch Contact Person:

Branch & Operation Manager

Complaint Cell Postal Address:

(Khushhali Microfinance Bank Ltd Complaint Cell, Plot no. 55C, 7th Floor Ufone Tower Jinnah Avenue, Blue Area Islamabad.

Social Media:

Facebook & Twitter

Complaint Cell Email Address:

complaints@kb.com.pk

Complaint via Website:

Complaints E-Form

RTGS Transactions Related Complaints:

Customer Facilitation Center (CFC):

Danish Ahmed | Officer Treasury Operations: 021-34150976 | 0333-3318991

Syed Imran Haider | Manager Treasury Operations: 021-34150672 | 0333-2258679

ADC Dispute Handling Related Complaints:

Tauqueer Ahmed: ahmed@kb.com.pk | (051) 111-092-092 Ext. 4679 | 0335-5660046                                                              

Yousaf Baig: Yousaf.Baig@kb.com.pk | (051) 111-092-092 Ext: 4681 | 0321-5052195

Matters Related to Politically Exposed Persons (PEPs):

Misbah Huma | AM-Service Quality & Complaint Cell

(051) 111-092-092 Ext: 4659 | 051-2334659

Fax Number: 051-2310554 , 051-2310518

Email: complaints@kb.com.pk, misbah.huma@kb.com.pk

eCIB Related Complaints and Queries:

Baz Muhammad Khan | Supervisor Refund Operations:

(051) 111-092-092 Ext: 4622 | 0335-5966611

Email: baz.khan@kb.com.pk

 

 

Please provide the following in your communication:

  • Name (mandatory)
  • CNIC/Account Number (mandatory)
  • Mailing Address (Postal or email) (optional)
  • Telephone Number (mandatory)
  • Branch Name (optional) 
  • Issue Details (mandatory)
  • Supporting Documents (if any)

 

If you are not satisfied with the provided solution to your complaint, you can reach out to the State Bank of Pakistan (SBP) on below mentioned contact details:

 

Postal Address:

The Director Consumer Protection Department -

SBP 5th Floor, SBP Main Building, I. I. Chundrigar Road Karachi

  Fax Number: 021-99221160 & 99221154

  UAN Number: 021-111-727-273

 

SBP Service Desk Portal: https://bank.sbp.org.pk/

  Email Address: cpd.helpdesk@sbp.org.pk

 

 

For Utility Bill Payment Related Complaints you may please reach out to State Bank of Pakistan on below mentioned contact details: 

 

Postal Address: 
Policy Officer (Utility Bills), Banking Policy &

Regulations Department, State Bank of

Pakistan, Karachi 

  Fax Number: 021-99212506 

 

Phone Number: 021-32453555

 

  Email Address: utility.bills@sbp.org.pk

 

 

For matters related to Politically Exposed Persons (PEPs):

 

Name: Aftab Iqbal Siddiqi | Joint Director | Banking Conduct and Consumer Protection Department

Postal Address: 5th Floor, State Bank of Pakistan Main Building, I.I Chundrigar Road, Karachi

Phone: 021-3245-5548, 021-99221935

Fax: 021-99221154

Email Address: aftab.iqbal@sbp.org.pk

 

Who we are

Founded in the year 2000, Khushhali Microfinance Bank Limited (formerly known as  Khushhalibank Limited)  was a part of the Government of the Islamic Republic of Pakistan.

secp secp Jamma punji

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Head Office

55-C, 5th Floor, U-Fone Tower, Jinnah Avenue, Blue Area, Islamabad
Helpline : 051 111 047 047
Head Office: 051 111 092 092
complaints@kb.com.pk
+92 (51) 2310554

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