Eligible Account Types
- Active CASA Account (Current, Saving & Assan Account)
- Minor Account holder.
- Joint account holder is eligible in case of account instruction is "Either or Survivor"
- Borrower Account holders.
Non-Eligible Account Types
- Joint account holders, in case of account instruction are “Jointly Operated”.
- Corporate account, in case of account signatories are “Joint Signature”
- In case account status “dormant”, deceased & freeze then not eligible for TCIB/MB creation until account is not active by branch.
Customer On Boarding Process
Until further notice, the on boarding process is to be followed without customer performing the biometric verification for the IB registration rather activation will be done by calling on contact center.
Accessing Mobile Banking
Android users can download the app from google play store from below link. App is not available for iOs users currently. Please only download mobile app from google paly store for the safety of your account. https://play.google.com/store/apps/details?id=com.KMBL.retail
The registration process is the same as internet banking, customer will have to self-register (by website or through mobile app) and visit the branch for biometric verifications and profile activations. (Note: under the ongoing pandemic, customer can simply now call at KMBL’s helpline 051-111-047-047 for their Internet Banking profile activation to save him/her from COVID-19 outbreak.)
You need to login using your same user name and password as internet banking.
Yes, you can.
If customer already holds Internet banking access than he/she just needs to download the app from Play store.
If you have your internet banking registered and running, then you only need to download and install KMBL’s Mobile app to start off. Username and password already setup for internet banking will be used to login to mobile banking.
Yes, you can. KMBL Internet banking services are available 24 hours a day, 7 days a week. All you need is an internet connection and an active account.
Right now Khushhali Internet/Mobile banking supports English language only. However, we are constantly working to add more languages support.
For first time registration and activation you have to be in Pakistan for biometric, whereas after activation you can use internet banking from outside Pakistan by using your account details.
No, there is no fee for accessing the internet banking through the web portal.
Please use the email you have registered with KMBL against your account. If your email ID is not updated in KMBL records, please have it updated by calling contact center 051-111-047-047 or by visiting KMBL branch.
You can call our 24/7 helpline 051-111-07-047 for any queries or problems related to Khushhali Mobile banking, incase if there is an urgent task to be performed you may use our internet banking link (https://login.khushhalibank.com.pk) any time you want.
No, you may use the following account types.
- CASA Account (Current, Saving & Assan Account)
- Minor Account holder
- Joint account holder is eligible in case of account instruction is “Either or Survivor”
- Borrower Account holders
You will have to register yourself by visiting KMBL website ( https://login.khushhalibank.com.pk) or download Khushhali mobile banking app and tap on register. Once registered, you have to visit the branch for biometric verification and activation of your profile. In the wake of COVID-19, requirement for BVS has been temporarily suspended by SBP and customer has to call on contact center for activating their accounts.
Safety and Security
Internet is secure for login. You have to enter a One Time PIN for every financial transaction which is only received at your registered mobile number or email address.
Yes, your personal and private information is safe while using Khushhali Internet Banking.
An OTP is a ‘One Time Password’. It is a 6-digit code which will be used for registration and financial transactions. It serves as a security protocol to verify the user.
You cannot change your user name but you can change your password by using the ‘forgot password’ option and ‘Reset password’ option. If you’ve forgotten your security question, then please call contact center for 24/7 support.
You can call KMBL help line 051-111-047-047 for temporary blocking of internet banking account.
In case of forgotten password and user ID, you can call KMBL help line 051-111-047-047 to reset your password.
Don’t share your password with any one. Always properly logout from your internet and mobile banking application after using them.
Funds Transfer & Bill Payment
You may pay all types of bills, same as IB.
There are no charges for fund transfers and bill payments.
Yes, you can transfer funds in any bank account across Pakistan by selecting it right from our IB/MB.
No, you cannot transfer funds to any international bank account.
You can transfer up to PKR. 200,000 for internal and other bank account separately per day.
The per day transaction limit for transferring funds are 05 transactions separately for internal and other bank accounts.
Account Usage & Status
Yes, Internet and Mobile Banking will show all debit and credit transactions performed from your account.
In Khushhali Internet Banking/mobile baking you can check your transaction history by accessing the transactions tab, you may search for 7, 15 or 30 days.
You can download a maximum of 30 days’ bank statement from Internet Banking/Mobile banking.
Yes, you can order cheque book by using Khushhali Internet and Mobile Banking.
No, you can only check information regarding account opening (documents required, account type), you will have to visit the branch for account opening.
No, you cannot request a new debit card using Internet/Mobile Banking currently. You will have to visit the branch.