KMBL is ready and willing to serve its customers; still in case of any distress/issue/querry/request or feedback, you may contact bank's Complaint Management Unit (CMU) through below mentioned touch points:

24/7 Phone Banking: 051-111-047-047

Complaint Cell Fax Number: 051-23310554 & 051-2310518

Complaint Cell Toll Free: 0800-88887

(Lines open during Business hours: Monday - Thursday

Branch Contact Person:

Branch & Operation Manager

Complaint Cell Postal Address:

(Khushhali Microfinance Bank Ltd Compaint Cell, Plot no. 55C, 7th Floor Ufone Tower Jinnah Avenue, Blue Area Islamabad.

Social Media:

Facebook & Twitter

Complaint Cell Email Address:

Complaint via Website:

Complaints E-Form

RTGS Transactions Related Complaints:

Customer Facilitation Center (CFC):

Danish Ahmed | Officer Treasury Operations: 021-34150976 | 0333-3318991

Syed Imran Haider | Manager Treasury Operations: 021-34150672 | 0333-2258679

ADC Dispute Handling Related Complaints:

Tauqueer Ahmed: | (051) 111-092-092 Ext. 4679                                                               

M. Junaid: | (051) 111-092-092 Ext: 4681

Matters Related to Politically Exposed Persons (PEPs):

Misbah Huma | Assistant Manager Complaint Handling:

(051) 111-092-092 Ext: 4659 | 051-2334659

Fax Number: 051-2310554 , 051-2310518




Please provide the following in your communication:

  • Name (mandatory)
  • CNIC/Account Number (mandatory)
  • Mailing Address (Postal or email) (optional)
  • Telephone Number (mandatory)
  • Branch Name (optional) 
  • Issue Details (mandatory)
  • Supporting Documents (if any)