Purpose
Khushhali Microfinance Bank contact center provides round the clock services to its entire client base catering for both financial as well as non-financial queries.
Our commitment and dedication to our customers is maintained by the contact center team that is available 24/7 for 365 days a year.
Reach out to KMBL Contact Center Services: 051 111 047 047
KMBL Contact Center Offerings
Self-services via Interactive Voice Response (IVR)
The following facilities allows the customer to perform his basic inquires without having to talk to a Phone Banking officer.
- Balance Inquiry
- Mini-Statement
- Fund Transfer (Own Account)
- ATM Pin Change
- TPIN Change
Service available via Phone Banking officer
Even wider range of services are available with the Phone banking officer. Customer can have access to the following services with complete confidence and security.
- Balance Inquiry
- Mini-Statement
- Fund Transfer (Own Accounts)
- Third Party Fund Transfer (Funds transfer from one KMBL account to another KMBL account holder)
- Inter Bank Funds Transfer
- Debit Card Activation
- Debit Card Blocking
- Debit Card PIN Activation
- Debit Card PIN Change
- TPIN Creation
- TPIN Change
- Utility Bill Payment
Complaints Lodgment
Catering and lodgment of any sort of complaint handling on KMBL Contact Centre
Information Desk
- Account Information
- Loan Products
- Saving
- All products and promotions related queries
Value Added Services
- Regional Languages (English, Urdu, Punjabi, Sindhi, Siraiki and Pashto)
- Banker’s Cheque
- Issuance of SOA
- Issuance of Account Maintenance Certificate
- Mailing Address Change Request
- Debit Card Replacement Request
- Cheque Book Issuance Request
- Issuance of Zakat Deduction Certificate
- Issuance of WHT Deduction Certificate
- Customer Feedback
Social Media Responsiveness
In order to respond to and satisfy valued customers, call center also caters for social media interaction. In addition to inbound calls, contact center also provides following services:
- Monitor Facebook messenger and Twitter for messages referencing KBML products, brands or services
- Offer pre-sales and post-sales support
- Actively engage with people who show interest or dissatisfaction with KMBL products or services